Airport Metro Express is being run in a commercial manner, not with 
‘commuters first’ attitude which the DMRC has — this is what the Delhi 
Metro chief Mangu Singh had to say about the 22.7-km swanky Metro 
service running on public-private partnership (PPP) model.
He pointed out several shortcomings of the Airport Metro Express and noted that the business model adopted by the private concessionaire has not worked well due to market slowdown.
He pointed out several shortcomings of the Airport Metro Express and noted that the business model adopted by the private concessionaire has not worked well due to market slowdown.
He also said that DMRC will never go for a private-public-partnership for any Metro project in future.
“There are many shortcomings and they are not up to our expectations.
 Actually only government organisations can run passenger railway 
systems successfully,” Singh said.
He also expressed discontentment over the reduction of the Metro 
speed from existing 105km to 80km per hour. He said: “There are some 
technical problems in the track structure.”
Reliance Infrastructure had earlier promised to increase the speed to
 120km per hour, but did not get permission from the commissioner of 
Metro rail safety.
Another reason behind Reliance’s poor performance is its high 
attrition rate, Singh said. “Almost 60 to 70% of the people who were 
part of the launch team have left the organisation,” he added.
A spokesperson of Reliance Infrastructure, said: “Reliance Metro is a
 professionally run project and is at par with international standards 
in terms of passenger convenience and latest technology. Being the first
 high-speed Metro, checks and balances have been put in place to prevent
 any untoward incident. Any issues related to operations are always 
discussed with DMRC.”
The Metro chief, however, hinted that the company may get to work on 
the proposed extension of Airport Metro Express to Gurgaon. 
“We do not have many options as it would be the extension of the 
existing line. We will work out a model where we are able to go for an 
open tender,” Singh said.
Meanwhile, he also told Reliance Infrastructure that it had already paid a huge penalty (liquidity damage) of  Rs. 43.375 crore for failing to make the service operational on scheduled time and is yet to pay it the remaining  Rs. 17 crore.
 
 

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